Cancellation policy
This policy explains how purchase options work at Ephoria and how to cancel one.
What we currently offer
Ephoria currently sells one-time purchases only. We do not operate subscriptions, auto-renewing plans, pre-paid multi-month plans or recurring billing of any kind. Placing an order with us creates a single charge for that order and nothing more. You will never be enrolled in a recurring plan automatically.
Cancelling a one-time order
You may cancel any order at no cost at any point before it ships. Email support@ephoria.store with your order number and we will cancel it and refund you in full to your original payment method. There is no fee and no form to complete.
If your order has already shipped, our refund policy applies: you have 60 days from delivery to request a refund, for any reason, and you do not need to return the product.
If we introduce subscriptions in future
Should we offer a subscription or recurring purchase option later, it will always be clearly labelled at checkout before you pay, and these terms will apply:
- You may cancel at any time, effective for all future charges, with no cancellation fee and no minimum commitment.
- You can cancel from your account area or by emailing support@ephoria.store.
- Cancellations take effect immediately for any order that has not yet been billed. If an order has already been billed and not yet shipped, we will cancel and refund it in full on request.
- We will email you before each renewal charge, stating the amount and the date.
- Prices, billing frequency and cancellation terms will be shown before you subscribe, and we will give advance notice by email of any change.
Contact
The Ephoria Store LLC · 30 N Gould St, STE R, Sheridan, WY 82801, USA
support@ephoria.store · +1 (424) 239-2727