Frequently asked questions
FAQs
How long before I notice anything?
How long before I notice anything?
Honestly? It depends on you, and on which patch. A patch is a daily habit, not a switch — the whole reason we made it a patch instead of another bottle is that the routine you actually keep beats the one that's technically better and gets forgotten in a drawer.
Give it consistent daily use and judge it after a few weeks. If it isn't for you, our 60-day money-back guarantee has you covered — just email us.
These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. Results vary.
Will it actually stay on?
Will it actually stay on?
Yes — through a shower, a workout and a full night's sleep. Apply it to clean, dry skin on a relatively hairless spot (inner forearm, upper arm and shoulder all work well), press it down for a few seconds, and forget about it.
Two things that cause a patch to lift early: applying over body lotion or oil, or applying straight after a hot shower before skin has cooled. Dry skin first and it stays put.
When will my order ship, and how long is delivery?
When will my order ship, and how long is delivery?
We're brand new, and right now our earliest orders are prepared and shipped together as one founding batch. That means orders placed during our opening period take about 10–14 business days to leave us, rather than the 1–3 business days that will be normal once we're running at pace.
Once it ships, insured delivery with live tracking typically takes a further 5–9 business days.
We'd rather tell you up front than surprise you later. If that's longer than you want to wait, email support@ephoria.store any time before your parcel ships and we'll cancel and refund you in full — no forms, no questions, no cost to you.
Can I track my order once it's shipped?
Can I track my order once it's shipped?
Yes. You'll receive a tracking link by email the moment your parcel is shipped, and you can follow it the whole way to your door. Shipping is free and insured on every order.
What if I don't like them?
What if I don't like them?
You have 60 days from delivery to change your mind, for any reason at all. Email support@ephoria.store and we'll refund you to your original payment method — and you don't need to ship anything back to us. Keep them, pass them to a friend, whatever you like.
If your order arrives damaged or something's wrong with it, tell us straight away and we'll make it right.
How do I reach a real person?
How do I reach a real person?
Email support@ephoria.store or use our Contact page. We reply within 24–48 hours, and while we're this small it's usually the founder replying to you directly.